Get in Touch
Questions about an order, a handbag, or anything else? Send us a message or reach out directly — we're happy to help.
Send a Message
Fill out the form below and our team will get back to you within one business day.
Call / WhatsApp Us
Speak with our customer care team, Monday–Friday, 10:00 AM–6:00 PM (MT).
+1 (505) 305-6845Email Us
For order help, product questions, or anything else — we usually respond within one business day.
support.madive@gmail.comVisit Us
MADIVÉ LLC
1209 Mountain Road PL NE, STE N
Albuquerque, NM 87110, United States
Frequently Asked
Questions.
Quick answers about shipping, returns, and your order. For more detail, visit our full FAQ page.
How long does shipping take?
Orders are typically processed within 1–2 business days. Standard shipping generally arrives within 6–10 business days after processing. See our Shipping Policy for full details.
Do you offer returns?
Yes. We accept eligible returns within 30 days of delivery, provided the item is unused, unworn, in its original condition, and returned with all original tags and packaging. See our Return & Refund Policy.
How can I track my order?
Once your order ships, you'll receive a shipping confirmation email with tracking information. See our Track Your Order page for more help.
What materials are used?
We carefully select materials based on the design, functionality, appearance, and overall character of each piece. Learn more on our Materials & Craftsmanship page.
