Shipping policy

Shipping & Delivery Policy


At MADIVE, we want every order to arrive safely, securely, and as expected. This Shipping & Delivery Policy explains how we process, ship, and deliver orders placed through our online store.

By placing an order with MADIVE, you acknowledge and agree to the terms outlined below.

1. Where We Ship

MADIVÉ currently ships orders to:

  • United States

  • Canada

At this time, we do not offer shipping to other international destinations.

Shipping availability may vary depending on the destination address and carrier service availability.

2. Order Processing

Orders are typically processed within 1–2 business days after payment has been successfully received.

Business days are Monday through Friday, excluding U.S. federal holidays.

Once your order has been processed and handed over to the shipping carrier, you will receive a shipping confirmation email containing tracking information, when available.

Please note that orders placed during weekends, holidays, promotional periods, or periods of unusually high demand may require additional processing time.

3. Standard Shipping

We offer standard shipping for eligible orders.

Estimated delivery time: 6–10 business days after processing.

For orders of $100 or more, MADIVE offers free standard shipping within the United States and Canada.

For orders below the free-shipping threshold, applicable shipping charges will be displayed at checkout before you complete your purchase.

Delivery estimates are provided as guidelines and are not guaranteed delivery dates.

4. Express Shipping

Express shipping is available for customers who would like a faster delivery option.

Estimated express delivery time: 2–4 business days after processing.

Express shipping availability and pricing will be displayed at checkout based on your delivery address.

Express delivery times begin after your order has been processed and shipped. Selecting express shipping does not necessarily reduce the order-processing time.

5. Shipping Confirmation & Tracking

Once your order has been shipped, MADIVE will send a shipping confirmation email to the email address provided during checkout.

When tracking is available, the email will include your tracking number and relevant carrier information.

Please allow some time for tracking information to become active after the carrier receives your package. Tracking updates may not appear immediately.

6. Delivery Delays

MADIVÉ works with third-party shipping carriers to deliver your order. While we do our best to provide accurate delivery estimates, shipping delays may occasionally occur due to circumstances outside our control, including:

  • Severe weather

  • Natural disasters

  • Carrier delays

  • Transportation disruptions

  • Holidays or peak shopping periods

  • Incorrect or incomplete delivery information

  • Customs or border processing for Canadian orders

  • Other unforeseen circumstances

If your package is delayed, please first check the tracking information provided by the carrier.

MADIVE cannot guarantee a specific delivery date when delays occur after an order has been handed to the shipping carrier.

7. Incorrect or Incomplete Shipping Address

Customers are responsible for providing an accurate and complete shipping address at checkout.

Please carefully review your shipping information before placing your order.

If you realize that your shipping address is incorrect, contact MADIVE as soon as possible at support@madivé.com.

We will do our best to assist you before the order is shipped, but we cannot guarantee that an address can be changed after an order has entered processing or been shipped.

MADIVÉ is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete address information provided by the customer.

8. Lost, Stolen, or Missing Packages

Once an order has been delivered to the address provided at checkout and the carrier's tracking system confirms delivery, MADIVÉ is generally not responsible for packages that are subsequently lost or stolen.

If your tracking information shows that your package has been delivered but you cannot locate it, we recommend:

  1. Checking around your delivery location.

  2. Asking household members, neighbors, or building management.

  3. Checking with the shipping carrier.

  4. Contacting us a tsupport@madivé.com if you need further assistance.

We will do our best to help investigate delivery issues, but the final resolution may depend on the shipping carrier.

9. Damaged Packages

We take care to package MADIVE products securely before shipment.

If your order arrives visibly damaged, please contact us as soon as possible after delivery.

Please provide:

  • Your order number

  • A description of the damage

  • Clear photographs of the package and product

  • Photographs of the shipping label, if applicable

This information may be required to help us investigate the issue with the shipping carrier and determine the appropriate resolution.

10. Canadian Orders & Customs

Orders shipped to Canada may be subject to applicable customs duties, taxes, brokerage fees, or other charges imposed by Canadian authorities or the shipping carrier.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

MADIVÉ does not control customs processing times or the amount of duties and taxes that may be assessed on an international shipment.

Customers are responsible for ensuring that they can legally receive the ordered products at their destination.

11. Shipping Costs

Applicable shipping charges are calculated and displayed during checkout based on the destination, order details, and shipping method selected.

Free standard shipping is available on qualifying orders of $100 or more.

Express shipping charges, when available, are calculated separately and displayed at checkout.

MADIVÉ reserves the right to change shipping rates and free-shipping thresholds at any time. Any applicable shipping charges will be clearly presented before an order is completed.

12. Order Changes & Cancellations

Because we aim to process orders promptly, requests to change or cancel an order should be submitted as soon as possible after purchase.

Contact us at [CUSTOMER SUPPORT EMAIL] with your order number and request.

We will make reasonable efforts to accommodate your request, but we cannot guarantee changes or cancellations once an order has entered processing or been shipped.

If an order has already shipped, additional shipping or return requirements may apply under our Return & Refund Policy.

13. Multiple Items in One Order

If your order contains multiple products, MADIVÉ may ship the items together or in separate packages depending on product availability, fulfillment location, carrier requirements, or other logistical considerations.

If items are shipped separately, you may receive separate shipping confirmations and tracking numbers.

14. Delivery Estimates

The delivery times listed in this policy are estimated business-day ranges, not guaranteed delivery dates.

Estimated delivery generally consists of:

Order Processing → Carrier Pickup → Transit → Delivery

Unexpected carrier, weather, customs, or logistical delays may extend the estimated delivery period.

15. Contact Us

If you have questions about shipping, delivery, or an existing order, please contact our customer support team:

MADIVÉ
Email: [CUSTOMER SUPPORT EMAIL]

Please include your order number whenever contacting us about an existing order so that we can assist you more efficiently.

Shipping Summary

Shipping Option Processing Estimated Delivery Cost
Standard Shipping 1–2 business days 6–10 business days Free on orders $100+
Express Shipping 1–2 business days 5–7 business days Calculated at checkout

MADIVÉ reserves the right to update this Shipping & Delivery Policy when necessary. Any changes will be posted on this page with an updated “Last Updated” date.