Return & Refund Policy

Return & Refund Policy

At MADIVE, we want you to be completely satisfied with your purchase. If you have an issue with your order, please contact our customer care team so we can assist you.

Returns

We accept eligible returns for products that are unused, unworn, undamaged, and returned with all original packaging, tags, and accessories.

Return Period

Return requests must be submitted within 30 days of delivery.

Non-Returnable Items

Items that have been used, damaged, altered, or returned without their original packaging and tags may not be eligible for return.

Refunds

Once your returned item is received and inspected, we will notify you about the status of your refund. Approved refunds will be issued to the original payment method.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible with your order details and photographs of the issue.

Return Shipping

Return shipping costs may be deducted from your refund unless the return is due to a defective, damaged, incorrect, or otherwise qualifying issue caused by MADIVE. Customers should not purchase a separate return shipping label unless instructed to do so by our customer support team.

Contact Us

For return or refund assistance, please contact our customer care team with your order number and details of your request at support.madive@gmail.com.