Refund policy

Return & Refund Policy


At MADIVE, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order, subject to the conditions outlined below.

1. 30-Day Returns

MADIVÉ accepts eligible returns requested within 30 days from the date your order was delivered.

To be eligible for a return, your item must:

  • Be returned within 30 days of delivery.

  • Be unused and unworn.

  • Be in the same condition in which you received it.

  • Have all original tags and labels attached.

  • Be returned in its original packaging.

  • Include your receipt, order confirmation, or other valid proof of purchase.

Items that do not meet these requirements may not be eligible for a refund.

2. How to Start a Return

To request a return, please contact us at:

Email: support@madivé.com 

Please include your:

  • Full name

  • Order number

  • Item(s) you would like to return

  • Reason for the return

  • Photos of the item, if requested by our support team

Do not send an item back before receiving return approval from MADIVE.

Returns sent without first submitting a return request may not be accepted.

Once your return request has been reviewed and approved, we will provide you with return instructions and, where applicable, a return shipping label.

Return Address

[INSERT RETURN ADDRESS]

Your return must be sent to the address provided by MADIVÉ during the approved return process. Please do not send returns to any other address unless specifically instructed by our customer support team.

3. Return Shipping

For approved returns, MADIVE will provide return shipping instructions.

Where MADIVE provides a return shipping label, the applicable return shipping cost may be deducted from your refund unless the return is due to a defective, damaged, incorrect, or otherwise qualifying issue caused by MADIVE.

Customers should not purchase a separate return shipping label unless instructed to do so by our customer support team.

4. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it.

If your item arrives:

  • Damaged

  • Defective

  • Incorrect

  • Missing an item or component

please contact us as soon as possible so that we can review the issue and determine the appropriate resolution.

Please provide your order number and clear photographs of the product, packaging, and shipping label when applicable.

Do not discard the original packaging until the issue has been reviewed.

5. Non-Returnable Items

Certain items may not be eligible for return.

MADIVE does not accept returns for:

  • Sale or clearance items

  • Gift cards

  • Products that have been worn or used

  • Products that are damaged after delivery due to customer use or improper care

  • Products without original tags or packaging

  • Personalized or specially customized products, unless they arrive damaged or defective

If you are unsure whether your purchase is eligible for return, please contact us before sending the item back.

6. Exchanges

MADIVE does not process direct exchanges as a standard return option.

If you would like a different product, color, or style, the fastest option is to:

  1. Request a return for the original eligible item.

  2. Return the item according to our return instructions.

  3. Wait for the return to be approved and processed.

  4. Place a new order for the product you would like.

Product availability may change while your return is being processed, so we recommend placing a new order as soon as possible if the desired item is limited in stock.

7. Refunds

Once we receive your returned item, it will be inspected to determine whether it meets our return requirements.

After inspection, we will notify you whether your return has been approved or declined.

If your return is approved, your refund will be issued to the original payment method.

Approved refunds are generally processed within 10 business days after the return has been received and approved.

Please note that your bank, credit card company, or payment provider may require additional time to process and post the refund to your account.

8. Refund Amount

If a return is approved, the eligible refund will generally cover the purchase price of the returned product.

Original shipping charges may not be refundable unless required by applicable law or the return is due to an error or issue caused by MADIVE.

Any applicable return shipping costs, deductions, or other charges will be communicated during the return process.

9. Refunds Not Received

If you have been notified that your refund has been approved but you have not received it, please:

  1. Check your original payment account.

  2. Contact your bank or credit card provider, as processing times may vary.

  3. Allow additional processing time before contacting MADIVE.

If 15 business days have passed since we approved your refund and you still have not received it, please contact us at:

support@madivé.com

Please include your order number and refund information so our team can assist you.

10. Items Returned Without Approval

Items sent to MADIVE without first submitting and receiving approval for a return may be refused or returned to the customer.

Please always contact our customer support team before shipping a return.

11. International Returns

MADIVE currently ships to the United States and Canada.

For orders shipped to Canada, customers may be responsible for applicable customs duties, taxes, brokerage fees, or other charges associated with returning an item, unless otherwise required by applicable law.

12. European Union 14-Day Right of Withdrawal

If you are located in the European Union and applicable consumer protection laws provide you with a statutory right to cancel your purchase within 14 days without giving a reason, MADIVE will honor that right as required by applicable law.

Where applicable, the statutory withdrawal period generally begins from the date you or a person designated by you receives the goods.

Products must be returned in accordance with applicable legal requirements. Certain exceptions may apply under applicable law.

Nothing in this policy is intended to limit any mandatory consumer rights that cannot legally be excluded.

13. Changes to This Policy

MADIVE reserves the right to update or modify this Return & Refund Policy when necessary.

Any changes will be posted on this page with an updated “Last Updated” date.

14. Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact MADIVE:

MADIVÉ
Email: support@madivé.com 

We are happy to assist you with your return request and answer any questions about our policy.