How can we help?
Find answers about your order, our handbags, and our policies below, or reach our team directly if you need a hand.
Frequently Asked Questions
How long does shipping take?
Orders are typically processed within 1–2 business days. Standard shipping generally arrives within 6–10 business days after processing, and express shipping is also available at checkout. For full details, see our Shipping & Delivery page.
Do you offer returns?
Yes. We accept eligible returns within 30 days of delivery, provided the item is unused, unworn, in its original condition, and returned with all original tags and packaging. To start a return, contact us at support.madive@gmail.com. Full details are available in our Return & Refund Policy.
How can I track my order?
Once your order ships, you'll receive a shipping confirmation email with your tracking information. If you haven't received tracking information after your order was confirmed, please allow time for processing, or contact us at support.madive@gmail.com with your order number. See our Track Your Order page for more information.
What materials are used?
We carefully select materials based on the design, functionality, appearance, and overall character of each piece, aiming for handbags that feel sophisticated while remaining practical for everyday life. Learn more on our Materials & Craftsmanship page.
Looking for something else? Visit our full FAQ page.
Still need help?
Our team is happy to assist with anything not covered above.
Customer Care Hours: Monday–Friday, 10:00 AM–6:00 PM
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