Frequently Asked Questions

Orders are processed after payment has been confirmed; processing times may vary depending on product availability, order volume, weekends, and public holidays. Standard shipping generally arrives within 6–10 business days after processing, and express shipping is also available at checkout.

Once your order ships, you'll receive a shipping confirmation email with your tracking number and a link to follow your shipment. If you haven't received tracking information after your order was confirmed, please allow time for processing, or contact us at support.madive@gmail.com with your order number. See our Track Your Order page for full steps.

For international orders, additional customs duties, taxes, or import charges may apply depending on the destination country. Any charges imposed by local authorities are the responsibility of the customer. Full details are on our Shipping & Delivery page.

If your package arrives damaged, appears tampered with, or you receive an incorrect item, please contact us as soon as possible at support.madive@gmail.com with your order number and photographs of the issue.

Yes. We accept eligible returns within 30 days of delivery, provided the item is unused, unworn, in its original condition, and returned with all original tags and packaging. Full details are available in our Return & Refund Policy.

Contact our customer care team at support.madive@gmail.com with your order number and the details of your request, and we'll guide you through the next steps.

Return shipping costs may be deducted from your refund unless the return is due to a defective, damaged, incorrect, or otherwise qualifying issue caused by MADIVÉ.

We carefully select materials based on the design, functionality, appearance, and overall character of each piece, aiming for handbags that feel sophisticated while remaining practical for everyday life. Learn more on our Materials & Craftsmanship page.

Small styles are ideal for essentials like your phone, cards, and keys; medium styles are a versatile everyday option with room for more; large styles are designed for those who prefer extra carrying capacity. Check each product page for exact dimensions, or see our Size & Dimensions Guide.

Keep it clean with a soft, dry cloth, protect it from moisture and direct heat, store it in its dust bag when not in use, and avoid overfilling it so it keeps its shape. Full guidance is in our Bag Care Guide.

Email us at support.madive@gmail.com or call/WhatsApp us at +1 (505) 305-6845, Monday–Friday, 10:00 AM–6:00 PM. See our Customer Support page for quick links to everything above, or use the form below.